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Return Policy:
Septic Solutions, Inc. will not accept any returns without prior
approval. If you have a product to be returned, you must call us
first at 217-925-5992. Products
may be returned within 30 days of invoiced date for a refund (excluding
shipping/handling charges) if returned within that 30 days in the
original unopened box. There will be no refunds on products
that have been used. All returned merchandise
must be returned in the condition it arrived including all original
packaging and paperwork in order to receive a refund, credit, or
replacement item. Should you choose a refund, we will either credit
the cost of the merchandise according to your method of payment
or mail you a refund check. Return shipping charges must be prepaid
and are not refundable. Any items returned or any orders cancelled
will be subject to a 15% restocking fee plus Septic Solutions' original
expenses for shipping and handling charges. Risers, lids,
and accessories are subject to a 25% restocking fee plus Septic
Solutions' original expenses for shipping and handling charges.
Special ordered items are not returnable. If, for any reason,
this return policy is not strictly adhered to, Septic Solutions
will not be responsible for issuing any credits or refunds and will
not do so on any products returned for any reason. Returns and exchanges
are accepted only for items purchased from Septic Solutions, Inc.
and only with prior authorization in accordance with the conditions
set forth herein.
For Canada or other international returns, the shipping costs as
well as the import duties and fees required to get the product shipped
back to us will not be refunded. These orders will also be
subject to the conditions and fees as stated above.
Authorized Returns should be sent to:
Septic Solutions, Inc.
314 W Center Street
Dieterich, IL 62424
Warranty Claims:
Warranty claims are subject to the discretion of the original product
manufacturer. All products are warranted against defects in material
and workmanship for a period of one year from the date of purchase
unless otherwise specified on product information sheets. In no
event shall Septic Solutions be liable for any consequential damages
or any labor, material, freight or expense required to replace,
correct, or reinstall the product. Septic Solutions' liability is
limited to repair or replacement of the part. Warranty sheets must
be returned to ensure valid warranty. All warranties are void if
the product has been improperly modified, applied or installed,
subjected to misuse or abuse. Except as stated herein, there are
no warranties express or implied, including the warranty of merchantability
or warranty of fitness for a specific purpose. Please contact Septic
Solutions, Inc. prior to returning any merchandise for warranty
consideration.
Shipping Damages:
If an item reaches you in damaged condition, save the shipping carton
and notify Septic Solutions, Inc. at once. Please do not return
damaged or broken merchandise to us unless you receive our instructions
to do so. This is necessary so that you do not lose your right to
file a claim. All claims for damaged goods must be made with the
carrier within 10 days of the invoice date. Septic Solutions, Inc.
shall not be liable for any special, incidental, or consequential
damages.
Shipping Procedures:
Please see Shipping Details
Privacy:
All transactions are 100% secure. Under no circumstances is your
private information shared with other organizations. We pledge to
honor your privacy in every way we can.
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