Our Policies

Return Policy
No returns will be accepted without prior approval. If you have a product to be returned, please call us first at toll free 1-877-925-5132. Products may be returned within 30 days of purchase order date for a full refund (excluding shipping costs) if returned in unopened box. All returned merchandise must be returned in the condition it arrived including all original packaging and paperwork in order to receive a refund, credit, or replacement item. Should you choose a refund, we will credit the cost of the merchandise according to your method of payment. Return shipping charges must be prepaid and are not refundable. Returns and exchanges are accepted only for items purchased from Septic Solutions, Inc.

Warranty Claims
Warranty claims are subject to the discretion of the original product manufacturer. All products are warranted against defects in material and workmanship for a period of one year from the date of purchase unless otherwise specified on product information sheets. In no event shall Septic Solutions be liable for any consequential damages or any labor, material, freight or expense required to replace, correct, or reinstall the product. Septic Solutions' liability is limited to repair or replacement of the part. Warranty sheets must be returned to ensure valid warranty. All warranties are void if the product has been improperly modified, applied or installed, subjected to misuse or abuse. Except as stated herein, there are no warranties express or implied, including the warranty of merchantability or warranty of fitness for a specific purpose. Please contact Septic Solutions prior to returning any merchandise for warranty consideration.

Damaged Shipments
If an item reaches you in damaged condition, save the shipping carton and notify Septic Solutions at once. Please do not return damaged or broken merchandise to us unless you receive our instructions to do so. This is necessary so that you do not lose your right to file a claim. All claims for damaged goods must be made with the carrier within 10 days of the invoice date.

Shipping Procedures
Most items will be shipped via U.P.S. Smaller lightweight items may arrive by parcel post. Larger items cannot be shipped UPS as noted but can be shipped via a truck with the customer's approval.

Privacy
All transactions are 100% secure. Under no circumstances is your private information shared with other organizations. We pledge to honor your privacy in every way we can.